Trial, Warranty, and Shipping Policies
Availability
The Nectar Mattress is available on the Nectar Sleep website and through online retailers and marketplaces like Amazon.com. The mattress is also sold in more than 1,000 brick-and-mortar stores across the United States.
Shipping and Delivery
Nectar Sleep ships to all 50 states. Customers in the contiguous U.S. qualify for free ground shipping, Alaska and Hawaii residents must pay an additional delivery charge of $150 per item. Deliveries are not available for U.S. territories or outside the U.S.
For ground deliveries, the mattress is compressed, wrapped in plastic, and shipped in a box to your doorstep. After the mattress is delivered, bring it to the room where you plan to use it, open the box, and carefully cut away the plastic using a knife. The mattress will immediately begin to expand. Full shape recovery may take up to 72 hours.
Additional Services
In addition to standard ground shipping, Nectar offers White Glove delivery for a flat fee of $149. This service includes full assembly in a room of your choice and removal of your old mattress. You’ll pay $49 for each additional item you’d like to have removed, such as a box spring. Additional charges apply to customers in California, Connecticut, and Rhode Island due to recycling laws in those states.
The company offers mattress financing options through Affirm. More information can be found on Nectar’s website.
Sleep Trial
Nectar Sleep offers a 365-night sleep trial – much longer than the trial periods for most competing brands. You need to test out the mattress for at least 30 nights in order to break it in properly. After that, you may return the mattress for a full refund. Return shipping is always free for customers in the contiguous U.S.
Nectar Sleep also allows exchanges during the trial period. To initiate an exchange, first complete the return process for the original mattress and then purchase the replacement model.
Warranty
Nectar offers a lifetime warranty for the mattress. During the first 10 years, Nectar Sleep will replace any defective mattress at no extra cost to the owner. After 10 years, the company will either replace or repair and re-cover any mattress for a charge of $100 (to cover round-trip transportation expenses). This $100 fee will be waived if the mattress is considered defective. Under this warranty, sagging or body impressions measuring at least 1.5 inches beneath the surface are considered defects.
Additional covered defects include physical flaws that cause the foam layers to prematurely deteriorate, and defects associated with the cover assembly. Other issues – such as physical damage or normal wear and tear – are not covered and will not warrant repairs or replacements from Nectar Sleep.
The warranty is non-transferable, so only original owners who buy their mattress from Nectar Sleep or an authorized retailer are eligible for coverage.