Mattress Trial Periods

What Is a Mattress Trial Period?

Offered by the vast majority of online mattress brands, a mattress trial period allows shoppers to try out a new mattress in the comfort of their own home. This policy is intended to replace the experience of laying on the mattress in a store.

A mattress trial period gives users a set amount of nights to sleep on their new mattress. If they decide the mattress isn’t working for them, they can return it for a refund. If a manufacturer sells more than one mattress, shoppers may be able to exchange the first model for another one.

Although a mattress trial is similar to a basic return policy, it has several key differences. Most return policies require shoppers to return an item unused to receive a refund. But with a mattress trial, the entire purpose is for users to thoroughly test out the new mattress by sleeping on it.

Additionally, most traditional return policies are limited to a short time window, often just 30 days. Mattress trials periods typically last at least 3 to 4 months.

Each company may use a slightly different term for this trial period, but they all refer to the same basic concept. The most common terms you may see while shopping for a mattress online are:

• Mattress trial
• Sleep trial
• Free trial
• At-home trial

Mattress Trial Period Details

Nearly every online mattress retailer offers a mattress trial period, but the specifics of the policies can vary significantly from brand to brand. We’ll break down the common differences between mattress trial periods and what to consider when comparing trial policies.

Trial Length: The most obvious area where mattress sleep trials differ is their length. This is usually the easiest information to find, as mattress brands tend to advertise their sleep trials prominently on the product page of each mattress model. The average sleep trial is typically 90 to 120 nights, but you may see shorter sleep trials of 30 nights, or longer trials of a year or more.

Break-In Period: Many at-home mattress trials also include a required break-in period. A break-in period is a minimum amount of time you must try the mattress before requesting a return. This prevents customers from immediately requesting a return after one or two nights of less-than-ideal sleep on a new mattress. dBreak-in periods are typically between 2 weeks to 1 month, which is how long it generally takes to become accustomed to the feel of a new mattress.

Return Process: The return process typically starts when you initiate a return with a customer service representative. Some brands ask customers to ship the mattress back, while others may coordinate with local charities or recycling plants. Shipping a mattress can be quite difficult, especially once it is unboxed and decompressed to its full size. To make the process easier, mattress companies may schedule an at-home pickup. Most companies require mattresses to be clean and free of defects to qualify for a return.

Refund Type: Depending on the specifics of the policy, you may receive a full refund, or you may be responsible for covering shipping, handling, or restocking fees. This is an especially important consideration if you live in a remote area, where shipping costs tend to be higher. Fees that were originally paid for expedited shipping, shipping to Hawaii or Alaska, or extra services like old mattress removal are usually non-refundable. These additional costs can make a substantial dent in your return amount.

Not all mattress trial periods are equivalent. Furthermore, mattresses that are purchased through third-party retailers like Amazon may come with different return policies. It’s crucial to read the fine print before purchasing a new mattress.

What to Look for During Your Trial Period

Understanding the factors that influence mattress performance can help you better analyze your mattress and make full use of your trial period. Important performance metrics to consider include:

• Overall Comfort: Take note of any aches and pains, especially when sleeping in your preferred sleep position.
• Heat Retention: Some mattresses effectively dissipate body heat to prevent overheating during the night. This can be important for hot sleepers or those who live in warm climates.
• Motion Isolation: Motion transfer across the bed’s surface may disturb a sleeping partner.
• Noise: A noisy mattress may be a dealbreaker for some shoppers.
• Edge Support: If you frequently sit or sleep near the perimeter of the bed, look for a mattress with strong edge support.
• Ease of Movement: Mattress firmness and bounce can affect how easy it is to switch sleeping positions or get in and out of bed.

Keep in mind that it can take your body around a month to adapt to your new mattress. Even if the manufacturer does not require a minimum break-in period, it’s good practice to sleep on the mattress for at least several weeks before initiating a return.